At TIMELY TIME LLC, we offer high-quality timing products, including digital timers, mechanical timers, and hourglass timers. We want you to be satisfied with your purchase. If you are not satisfied with your purchase, our refund and return policy is as follows:

1. Return Request
Return Period: You have 30 days from the date you receive your product to request a return. Please ensure you contact customer service within this period to initiate the return process.
Return Conditions: The product must be brand new, unused, and in its original packaging. Please ensure all accessories and instructions are returned with the product.
2. Return Process
To return a product, please follow these steps:
Contact Customer Service: Send an email to [email protected] or call +1 (339) 565-8258, providing your order number and reason for return.
Obtain Return Authorization: We will provide you with a return authorization number and return address. Please include this number on the package.
Ship the Product: Ship the product along with all original accessories to the designated address (2700 BYRNE PL, WICHITA FALLS, TX 76306). We recommend using a trackable shipping method to ensure safe delivery of the package.
3. Refund Policy
Refund Processing: Once we receive and inspect the returned product, you will receive an email confirming your refund. Refunds will be processed using your original payment method and typically take 5-10 business days.
4. Exceptions
The following situations are not covered by our refund policy:
Discounted Items: Discounted items are not eligible for refunds unless the product is defective or incorrect.
Used Items: Any used or damaged items will not be refunded.
5. Shipping Costs
Return Shipping Costs: Unless the item is defective or incorrect, return shipping costs will be borne by the customer.
Initial Shipping Costs: Initial shipping costs are generally non-refundable.

Thank you for choosing TIMELY TIME LLC. We look forward to serving you and ensuring a pleasant shopping experience!